I used to come to this pizzeria twice a week for a long time, and everything was fine overall. There was only one minor issue on one occasion, when a very short Irish woman served me and one of the toppings was left off the pizza. They offered me an extra topping next time, although unfortunately they didn’t offer to remake the pizza. I didn’t make a fuss about it, since mistakes happen, we’re all human.
However, a few weeks ago, when I went to pick up my pizza, the branch manager—the Indian man with a moustache and goatee—seemed to act like he didn’t understand what I was saying. After every sentence I spoke, he kept asking me to repeat myself. I even asked him if there was a problem with my accent, and he said there wasn’t, but I still felt something was off. He is usually nice, but that day it felt like he was taking his frustration out on me.
Overall, I found that experience quite uncomfortable, and as a result I decided I won’t be returning to this particular Apache branch.
Hi József, thank you for your feedback. We’re sorry to hear that you felt uncomfortable.
We would like to understand what happened and check this properly. If you are comfortable sharing more details, could you please email us at [email protected] with the date, approximate time, and any order details you may have? You can also phone the store on 093 24812 if that is easier.
This will help us review it with the team and make sure the matter is handled properly.
Thanks
Apache Pizza Tuam
